Refund policy

Due to the delicate nature of transporting art, refunds/returns and exchanges are not offered on prints or original works of art simply for change of mind.

If you do wish to cancel your order please email us at hello@hueandhalo.com.au Within 24 hours of making the purchase. Once an order has been dispatched, we do not accept returns on any purchase.

All artwork is handled with the utmost care during the printing and packaging process. In the unlikely circumstance that your delivery becomes damaged in transit, please provide photographs of the packaging PRIOR to opening the delivery and also photographs of the damaged art inside.

If your artwork is lost in transit a replacement will be provided for you.

All original artwork including commissions are to be approved before they’re sent via photographs- we try our best for the colours to be as accurate as possible but due to difference in phone and computer screens this can vary slightly-  they will not be replaced or returned due to change of mind once they’ve arrived. 

Artwork has a natural aging process due to the paints, chemicals. Canvas and environmental factors. Please keep this in mind when investing in art as I do not accept returns based on ageing.